Ordering Q/A
Hi. Thanks for your interest in our hunting and specialty pellets for today's high powered PCP air rifles and pistols. If you are a new customer to Nielsen Specialty Ammo you probably have a few questions before ordering. Let us try to answer a few we think you may have but feel free to send us an email if you have any further questions as well. Our email is nielsenspecialtyammo@yahoo.com.
Q. Can I order something not in the drop down menu?
A. Please do not order something not in the menu and then put a note in you want something else, such as a different sized slug, or a hollow point where you don't see hollow point offered. If you want something else, please email us first. If it is not on the site, we do not offer it.
Q. What is the turn around time on pellet orders?
A. Normal turnaround is 1-2 business days for stock items that are in stock at time of order. If a stock item is out of stock normal turn around is 2-5 days. If the item is in stock the order will go out if in by 9:00 am Pacific Time most of the time. If the dies are set up for a similar pellet the day you order it your order may get produced the same day and sent out the next day. We can run into tooling or supply issues from time to time which can delay our shipping but we will notify you if this happens.
Q. Do you do custom orders for non stock weights?
A. No. We no longer offer this service.
Q. Is this a sideline job or a full time commitment?
A. This is a full time commitment for me. Myself, my wife, two of my adult kids, daughter in law and a few other full time employees.
Q. Where are you located?
A. We are located in Upland, CA which is in San Bernardino County - Southern California.
Q. Can I pick my order up?
A. No. We are not open to the public and having people come to our production facility is disruptive to our work flow. Our shipping is very reasonable and if you are close enough to pick up your order will probably get to you the next day.
Q. Will your pellets work in my gun?
A. We make pellets in different diameters and lengths. Since the diameter is fixed, if the pellet is heavier it gets longer. We can customize any caliber we sell to any weight needed for swaged slugs. As the weight is adjusted so is the length, heavier pellets are longer than lighter pellets. We have many sizers to adjust the diameter of your order if needed.
Your gun may or may not like certain bullet designs and there is no way for us to know if works in your gun. However, we do have some known guns listed on some slugs as to guns we know they have or have not worked in which will be a constant update.
Q. What about shipping?
A. Shipping is $7 on all orders in the USA no matter how much you buy and shipped USPS flat rate shipping. We only use the post office to ship.
International Shipping is no longer offered.
Q. What about returns.
A. We do not accept returns. We make bullets/pellets for airguns. All pellets we sell work well if in the right gun. We are not familiar with your gun and can not guarantee the design you purchase is the correct one for your gun. You need to know what size and design to order.
If you have calipers (micrometer much more accurate though) you simply measure a pellet you have that you know works in your gun. If you do not have access to this you should do a bit of searching online before ordering or email us and we may have the answer for you. We do not accept returns on pellets purchased, this is custom shop and accepting returns would not make sense for our business model. Email us, we may be able to guide you as well.
Q. What size should I order?
A. In terms of diameter, you should order the same size pellet/slug/bullet that has worked well for you in the past. For example is you have a .45 caliber shooting .452 pellets/slugs, do not order our .457 slugs for you rifle. They are both 45 caliber but shoot very different pellets/slugs, we have a die for both of these sizes to size down if needed. If in question, smaller pellets/slugs will shoot but they will not have the power and accuracy as a snug fitting pellet/slug.
Q. What is the best weight for my gun?
A. That is very gun and shooter specific. I like shooting the heaviest pellet/slug I get good results with. I do recommend using pellets that travel less than 1000 FPS in your gun and generally 800-975 FPS will give great results. This varies by gun/barrel and tuning normally required to achieve optimal results.