Ordering Q/A
Hi. Thanks for your interest in our hunting and specialty pellets for today's high powered PCP air rifles and pistols. If you are a new customer to Nielsen Specialty Ammo you probably have a few questions before ordering. Let us try to answer a few we think you may have but feel free to send us an email if you have any further questions as well. Our email is support@nielsenspecialtyammo.com.
Q. Can I order something not in the drop down menu?
A. Please do not order something not in the menu and then put a note in you want something else, such as a different sized slug, or a hollow point where you don't see hollow point offered. If you want something else, please email us first. If it is not on the site, we do not offer it.
Q. What is the turn around time on pellet orders?
A. Orders placed by noon Eastern usually ship the same business day. Weekends and holidays are excluded. During busy holiday seasons, it might take an additional 1-2 days before your order ships.
Q. Do you do custom orders for non stock weights?
A. No. We no longer offer this service.
Q. Where are you located?
A. Products are shipped out of our OH warehouse.
Q. Can I pick my order up?
A. No. We are not open to the public and having people come to our production facility is disruptive to our work flow. Our shipping is very reasonable and if you are close enough to pick up your order will probably get to you the next day.
Q. Will your slugs/pellets work in my gun?
A. We offer slugs in multiple diameters to try and accommodate many guns/barrels. We make slugs that have been proven in various airguns which may shoot well in one or more of your airguns. While they are proven in in some guns, your gun/barrel may not like them. Testing in your gun, getting the right tune/speed, using clean barrels, etc is the only way to know if it will work in your gun. Asking online forums is a great way to get some intel before purchasing.
Q. What about shipping?
A. Shipping is a fixed on all orders in the USA no matter how much you buy and shipped USPS flat rate shipping. We only use the post office to ship.
International Shipping is no longer offered because of many issues with customs and packages not arriving.
Q. What about returns.
A. We do not accept returns. We make bullets/pellets for airguns. All pellets we sell work well if in the right gun. We are not familiar with your gun and can not guarantee the design you purchase is the correct one for your gun. You need to know what size and design to order.
If you have calipers (micrometer much more accurate though) you simply measure a pellet you have that you know works in your gun. If you do not have access to this you should do a bit of searching online before ordering or email us and we may have the answer for you. We do not accept returns on pellets purchased, this is custom shop and accepting returns would not make sense for our business model. Email us, we may be able to guide you as well.
Q. What size should I order?
A. In terms of diameter, you should order the same size pellet/slug/bullet that has worked well for you in the past. For example is you have a .45 caliber shooting .452 pellets/slugs, do not order our .457 slugs for you rifle. They are both 45 caliber but shoot very different pellets/slugs, we have a die for both of these sizes to size down if needed. If in question, smaller pellets/slugs will shoot but they will not have the power and accuracy as a snug fitting pellet/slug.
Q. What is the best weight for my gun?
A. That is very gun and shooter specific. I like shooting the heaviest pellet/slug I get good results with. I do recommend using pellets that travel less than 1000 FPS in your gun and generally 800-975 FPS will give great results. This varies by gun/barrel and tuning normally required to achieve optimal results.